Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Provides on-site field support at customer’s PC build lab, including PC imaging, installation, servicing and repairing systems and equipment
- Verifies and approves operational quality of system equipment
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance
- Assists in investigating and resolving complex installations and maintenance matters of significance
- Instructs customers in the operation and maintenance of systems/equipment
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
- Acts as a liaison with customers on administrative and technical matters for assigned projects
- Performs analysis and prepares reports on system problem trends and issues
Expectations
- Intermediate or specialist level with 1- 3 years’ experience
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Microsoft Office Suite experience
- SCCM experience
Employer's offer
- On-site working module
- Salary: 2500 RON NET
- Meal tickets: 20 ron/ day
- Medical subscription at Medicover
- 24 vacation days/ year
- Part-time job
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