Customer Sales Support with English

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Exercises independent judgment within generally defined policies and practices to identify and select a solution
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues

Responsibilities:

Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations
Coordinates exempt level team members by providing project management (e.g., coordinates day- to-day activities), mentoring, and coaching
Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues
Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved
Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics to support critical projects

Expectations

First level university degree with a focus in business or finance; may have advanced university degree
Typically 4-6 years of experience
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Expert knowledge of internal processes and policies
Thorough understanding of local legal compliance issues
Expert problem-solving and analytical skills
Excellent teamwork skills
Expert time management skills
Good project management skills
Good mentoring and coaching skills