Senior Salesforce Specialist | SwiconJobs

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Senior Salesforce Specialist

2024.02.07. | Hybrid | Tech

Our partner is a global organisation committed to driving progress, helping its customers to become leaders in their industry. They prioritize investing in exceptional individuals from diverse backgrounds and provide them with opportunities to achieve remarkable results with unbroken integrity. Their global network of partner affiliates offers expert advice and proactive measures while maintaining their independent operations within the parent organization.

  • Providing end-user support as 1st/2nd line (for internal partner's employees) through ServiceNow
  • Monitoring and acting on support activities related to the Kantata application
  • Develop and deploy declarative changes based on business requirements while ensuring minimal disruption and proper documentation
  • Effectively manage work items related to change management and collaborate with stakeholders when necessary
  • Perform critical updates and regular health checks to ensure system stability
  • Conduct regular checkups to identify and resolve interface run errors
  • Manage Kantata jobs through the application launcher and investigate and resolve job errors
  • Perform metadata extension to configure the system
  • Actively contribute as a participant in sprint workshops, providing valuable insights
  • Update technical interfaces and documentation as required
  • Thorough knowledge of Salesforce and potentially Kantata data models, with in-depth knowledge of Salesforce platform technical capabilities
  • Minimum of 4 years of experience in a related technical capacity
  • Demonstrate experience working with relational databases and understanding data interdependence
  • Experience with common system integration methods and technologies such as Web services, SOAP, JSON, REST, APIs, XML, SSO, SQL, and SOQL would be an additional asset
  • Excellent problem-solving and troubleshooting skills
  • Strong attention to detail and accuracy
  • Effective communication and collaboration abilities
  • Ability to work independently and as part of a team
  • Master’s or Bachelor's degree in Computer Science, Information Systems, or a related field
  • Proven ability to meet deadlines and manage multiple tasks simultaneously

Employer's offer
  • Hybrid model combining remote and office work
  • Regular company events
  • Complex training program that will introduce you to your new role
  • Buddy program - support of an experienced Team Member through first months of your employment
  • People focused company culture and a great place to build a professional career
  • Wide variety of internal trainings selected for soft and technical skills improvement
  • Access to the newest online learnings (e.g. LinkedIn Learning, get Abstract etc.)
  • Attractive benefits package (including private medical care, life insurance, Multisport card, travel insurance)
  • International working environment