Account Operations Support with English | SwiconJobs

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Account Operations Support with English

2023.09.07. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.


  • Is accountable for Ad-hoc Reporting for Lease management
  • Asset tracking per Serial number (S/N) for all deployment sites
  • Send notifications 3 months prior and 1 month prior to end of lease
  • Shipped vs. delivered reconciliation reports
  • Revenue reconciliation reports for monthly invoicing of HW and Services deployed
  • Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out
  • Fill in special form for the partner for early returns for each S/N
  • Review contractual clauses to calculate the associated customer fees
  • Instruct Contract Management Operations (CMO) team on how to adjust customer monthly invoices
  • Follow-up with customer to receive PO and update Asset Database
  • Support Customer AOM (Sales Ops PM) in managing Disposal / End of Lease
  • Fill in special form for HPE FS for each return with all impacted S/N
  • Ensure customer readiness for return and arrange pick-up with and the partner FS
  • Manage escalations and extra fees coming from the partner for returned assets (the partner reserves 2 months after pick-up of old devices to do an inventory check)
  • Follow-up with customer to receive PO to cover any potential the partner logistic fees associated with these returns
  • Business acumen
  • Excellent reporting skills, advanced use of MS Office Excel functions
  • Excellent verbal and written communication skills
  • Active listening skills
  • Customer relationship management
  • Negotiation and influencing skills
  • Being accountable with customer without direct management responsibility
  • Cross regional leadership
  • Time management
  • Ability to prioritize
  • Ability to cope with workload peaks
  • Tradeoff between operational (short term) priorities and solution related (longer term) priorities
  • Project management skills
  • Bachelors Degree, Masters Degree preferred or equivalent experience.
  • Project and/or Program Management preferably within an international environment
  • Ability to travel.
  • Fluent in English. More languages are a plus
Employer's offer
  • Home office/hybrid home office opportunities