The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:

• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams

2. Catalogue Deployment & Maintenance:

• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing update across BU

• Customer oriented
• Attention to details
• Fluent English knowledge

• Home office/hybrid home office opportunities