Customer Engagement Advisor | SwiconJobs

Your dream job is just a click away

Customer Engagement Advisor

2023.06.20. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:

  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Guide Sales and implement optimal catalogue structure
  • Proactively informs Sales/Customer on any major change in offering or pricing
  • Provide B2B solution consultancy (no B2Bi)
  • Provide consultancy on product offering and pricing
  • Performs triage on issues and redirects to appropriate teams

2. Catalogue Deployment & Maintenance:

  • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Proactively manage EOL and NPI in customer offering and catalogue
  • Manage offering and pricing update across BU
  • Customer oriented
  • Attention to details
  • Fluent English knowledge
Employer's offer
  • Home office/hybrid home office opportunities