Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
- Works on problems of diverse complexity and scope
- May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
- Exercises independent judgment within generally defined policies and practices to identify and select a solution
- Ability to handle most unique situations
- May seek advice in order to make decisions on complex business issues
Responsibilities:
- Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
- Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations
- Coordinates exempt level team members by providing project management (e.g., coordinates day- to-day activities), mentoring, and coaching
- Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
- Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues
- Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved
- Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics to support critical projects
Expectations
- First level university degree with a focus in business or finance; may have advanced university degree
- Typically 4-6 years of experience
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
- Expert knowledge of internal processes and policies
- Thorough understanding of local legal compliance issues
- Expert problem-solving and analytical skills
- Excellent teamwork skills
- Expert time management skills
- Good project management skills
- Good mentoring and coaching skills
Employer's offer
- Home office/hybrid home office opportunities
Romania
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Data Engineer
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Expert Auditor
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Business Planning Manager
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Account Operations Support with English
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Customer Support - Night Shift
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Customer and Sales Support with English
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Order Management with English
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Order Management with French
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Order to Cash with German
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Order Support with English
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Customer Sales Support with English
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Contract Administrator
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Operations Specialist with Spanish
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Order Management with English
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Customer and Sales Support Specialist with English
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Order Management with German and French
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Operations Analyst with Italian
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Data Engineer
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Marketing Content Manager
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Customer & Sales Support Manager with French
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Account Operations Support with English
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Customer Support - Night shift
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Order Management Specialist With German
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Machine Translation Process Support
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Order Support with English
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Order Management with Portuguese
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AOM with Spanish
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Contract Admin with French and German
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Order Management Specialist with Italian
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Sales Support Analyst
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Senior Category Manager
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Power BI Support
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Pricing Analyst
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Customer Service Analyst with English & German
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Software Developer (C/C++)
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Senior Power BI Cloud Solution Architect
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Customer Support with English - Night Shift
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Senior Business System Analyst
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EMEA Workstream Program Manager
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AI Architect
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AI Engineer
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IT Support Consultant
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Senior Project Manager
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Senior CI/CD Pipeline Developer
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Senior Developer
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Senior Java and Spring Developer
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Senior Cloud and DevOps Engineer
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Application Consulting Developer
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Project Manager (Software Development) - Agile
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IT Marketing Expert
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Application Consulting
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Business Analyst (SAP HANA)
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Dependency Management System Developer
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BI Analyst
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Deskside Technician
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Senior Project Manager
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Executive Assistant
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UI Developer
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Client Support Representative with German
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Business Analyst
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QA Manager
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Order Support with German
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