• Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails and chat
• Analyzing, troubleshooting and resolving technical issues for music and sound system products
• Providing guidance and explanation of invoices, one off charges and account questions to clients, ensuring they fully understand the issue and resolution
• Understanding all procedures within all related areas of the department and company
• Understanding of product functionality and has the ability to efficiently explain it to the customer
• Entering data and providing information with high degree of integrity
• Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible

• English – level C1/C2 written and spoken
• Experience in a customer service environment (retail, SSC, etc)
• Excellent verbal and written communication skills, positive phone demeanor, great problem solving skills and critical thinking
• Detail-oriented and excellent follow-up skills
• Able to multitask in a fast paced environment
• Very good computer skills, great knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker

Benefits:

• Salary: 3000 RON net
• Meal tickets : 15 RON / day
• Health insurance at Medicover
• 21 days of vacation / yearly
• Hybrid work (4 consecutive days office, then 6 consecutive days WFH, then repeat)

Bonuses:

The payrate is higher between:

• 10 pm – 12 am (midnight) – 25% more
• 12 am (midnight) – 4 am – 50 % more
• For every weekend day that you work, you will get a bonus of 50 RON / day